• Agape Diamonds

Agape Diamonds

Overview

Agape Diamonds has a rating of 4.73 stars from 9,056 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Agape Diamonds most frequently mention customer service, engagement ring, and great experience. Agape Diamonds ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.1%
Positive
432
Neutral
11
Negative
26

Instant Feedback

14
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What reviewers want you to know

Positive highlights

  • Customer Service was very responsive and helpful when I reached out via email but I do wish there was a way to CALL.
  • So happy that I decided to purchase from Agape Diamonds!

Critical highlights

No critical highlights yet

How would you rate Agape Diamonds?
Business's Favorite Review

“Customer Service Made the Sale”

Rin S.
7/7/22

When I called customer service to ask for help picking out bands to match my engagement ring purchased at AD, I told them my idea of what I wanted which wasn't the suggested bands for my ring. The Rep put me on hold, she went to the showroom and placed the bands on her finger with my style ring and came back saying WOW it looked amazing and matched up very well with the ring. When both customer service and product match in quality it says a lot about Agape Diamonds. Highly recommend them if you are seeking both for that special someone! AD made me feel like a special someone, that's for sure!

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Top Positive Review

“Fell in love”

Gary J.
1/10/24

I purchased the earrings for my wife as a Christmas gift and she fell in love with them! The quality is excellent.

Reviews (9,056)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (142) agape diamonds (83) engagement ring (74) diamond earrings (22)
Thumbnail of user garyj984
Gary J.
1 review
1 helpful vote
January 10th, 2024
Verified purchase

I purchased the earrings for my wife as a Christmas gift and she fell in love with them! The quality is excellent.

Reason I chose this business:

Recommended by a friend.

Thumbnail of user bradfelker2
1 review
0 helpful votes
January 29th, 2024

To process a return you have to search their website and then open a ticket. They make it as difficult as possible and keep closing the ticket before finally assigning an RMA to return at your own expense. Had to keep logging back into a portal to see the status and only after asking a couple times do they finally respond. Beware, their return policy is not worry free. I purchased a very expensive CZ necklace and the "gold" chain was so cheap that it was unwearable. My wife tried it on and put it right back in the box. Took 30 days for them to finally deny the return stating the security tag had been cut. Very bad experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelab2573
1 review
0 helpful votes
March 12th, 2024
Verified purchase

I ordered 18 kt white gold and received a phone call that only 14 kt white gold would be available to ship within the promised window of time.
I ordered regular backs (not screw backs) and what did I receive? Screw backs. Not what I wanted. I reside out of the United States through the end of April and a visiting friend brought the earrings to me. I have no way of returning/exchanging the earrings for what I want until I return home in another 2 months.

Thumbnail of user josephl2025
2 reviews
0 helpful votes
February 28th, 2024
Verified purchase

Ordered asking for special ring size, 9 1/4. Got order fast, and more gorgeous than imagined. 40th wedding anniversary amazing and ring was center stage. The gift diamond ear rings, 1 carat each, put things over the top. Thank you so much. I happy camper!

Thumbnail of user noahk44
1 review
0 helpful votes
January 7th, 2024
Verified purchase

I would recommend definitely. There has been zero issues the product is gorgeous. And she loves it which helps.

Thumbnail of user patricka212
Patrick A.
1 review
13 helpful votes
February 5th, 2020
Verified purchase

Called and spoke with Julia a couple of days ago and she was very helpful answering my questions regarding the stones sold by your company. Julia was also very friendly providing excellent customer service. I will most likely upgrade the stone to a lab grown diamond for this ring in the future.

Thumbnail of user deborahr2396
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Excellent service and delivered quickly. Nice selection and loved the way you could see the rings from every angle. Made is hard to choose because there were so many beautiful choices

Reason I chose this business:

Reasonable price and nice layout on website

Thumbnail of user patrickm251
Patrick M.
2 reviews
11 helpful votes
April 9th, 2020
Verified purchase

Quick and easy process for a beautiful product. Hopefully she likes it as much as I do. Keep up the great work!!

Thumbnail of user jerryf744
1 review
1 helpful vote
February 7th, 2024
Verified purchase

Issues with fed-ex. Required a signature, I was out of town. I set up a vacation delay for delivery but they came to try and deliver before vacation delay expired and sent back to shipper. Agape's staff sent it right back to me and I got it in only a few days. However, fed-ex dropped off the package and just left it at the door, no signature needed.

Representative was extremely helpful

Reason I chose this business:

Price and quality

Service
Thumbnail of user louism160
Louis M.
1 review
8 helpful votes
January 30th, 2020
Verified purchase

Awesome! Merchandise photos made my purchase very easy and comparing more than one ring to choose the perfect one was great.

Thumbnail of user manuelr435
1 review
0 helpful votes
March 10th, 2024
Verified purchase

This is the first time that I receive CS as it should, fast, helpful and not just the normal standard replies, super!

Reason I chose this business:

The quality of the stones is great

Service
Thumbnail of user andrep162
1 review
5 helpful votes
August 2nd, 2022
Verified purchase

Ordered an anniversary ring with Euro band for my wife to match her wedding ring and it is even better than described on the site. The gemstone quality is very high and the band is substantial and well designed. I shopped several local jewelers and online retailers and couldnt match the price or quality anywhere. Shipping was extremely fast. I chose the two-day option and it arrived on time despite me ordering late in the afternoon. Box and packaging are very nice. I will be a returning customer here.

Reason I chose this business:

I stumbled across them during an internet search and they were the only place I could find with the design I was looking for.

Reason I chose this product:

The ring matched all the design elements I wanted without having to have something custom made. Price and fast shipping were also big factors.

Quality
Thumbnail of user wendyg720
1 review
0 helpful votes
August 24th, 2023
Verified purchase

My daughter loved them for her birthday! I have 4 carats and hers are 3 and so pretty

Thumbnail of user angelc213
angel c.
1 review
11 helpful votes
July 2nd, 2020
Verified purchase

Agape Diamonds is the place to get great value, at a very reasonable price. Will shop here again, and again. thx!

Thumbnail of user christinep1818
1 review
0 helpful votes
January 19th, 2024
Verified purchase

My experience with customer service was very friendly and promised that my package would be on time before Christmas. Thank you

Reason I chose this business:

A gape diamond is a very classy and quality and guaranteed

Thumbnail of user scottb2645
1 review
2 helpful votes
August 29th, 2022

Beautiful ring, beautiful earrings, beautifully boxed, shipped and received on time!. She said yes! Could not be any more perfect! Thank you!

Products used:
DIAMOND RING

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelah511
Pamela H.
1 review
10 helpful votes
June 14th, 2020
Verified purchase

I love shopping with Agape. My fiancee proposed to me I. December with a Vintage Filigree Emerald cut 2.12 carat diamond and get so many compliments. Thank you Agape

Thumbnail of user debrap1297
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

My ring is gorgeous and the price was very fair. It may take a little while to get customer service on the phone but they are very friendly and helpful. I'm very pleased with the quality and I would order again.

Reassured me of delivery on a Saturday so I would be home, answered all of my questions, made sure I received a discount code to make my purchase as affordable as possible.

Service
Thumbnail of user nanetteh14
Nanette H.
1 review
7 helpful votes
May 8th, 2020
Verified purchase

I have not received my merchandise but so far the experience has been great! website is easy to use, product information very good.

Thumbnail of user robertc7763
1 review
0 helpful votes
December 28th, 2023
Verified purchase

The cut and clarity were outstanding and the setting beautiful. Beyond my expectations. I would recommend agape diamonds to anyone looking for an exquisite piece of jewelry.

Reason I chose this business:

The ad I saw online caught my eye. As I read I was intrigued and willing to take a chance. The warranty is great and the quality is superior.

Thumbnail of user alexanderh179
Alexander H.
1 review
10 helpful votes
July 25th, 2020
Verified purchase

I can't believe the prices. I'm so excited to receive my item. It's to good to be true. Just thrilled hoping you guys don't break my heart lol.

Thumbnail of user danielb3423
1 review
0 helpful votes
September 6th, 2023
Verified purchase
• Updated review

To order from agape is a very easy process and i happen to be very satisfied. It seems like a great way to buy jewelry. Be wary of these surveys as you have to come up with 50 words which means typing anything that comes to mind.

Service
Great
August 17th, 2023
Verified site experience
• Previous review

Very likely

Thumbnail of user karal40
Kara L.
1 review
17 helpful votes
February 13th, 2020
Verified purchase

Super helpful staff. Representative took a photo of my ring on her finger so I could see what it looks like on a hand. It was invaluable to me to see that perspective and as a result, I am totally confident in the ring I chose, over another one. Thank you Brianna.

Thumbnail of user kareng3003
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

Website is easy to purchase. Pictures accurately show the product. Fast and secure shipping. Very pleased with my purchase!

Reason I chose this business:

My initial purchases was made based on reviews and the fact that the product was reasonably priced. My 2nd & 3rd purchases were made because I absolutely love the quality and look of the Agape Diamonds.

Thumbnail of user coreyk338
1 review
5 helpful votes
June 10th, 2023

Very easy transaction, great price and most importantly fantastic product. I was sceptical buying a ring online but far exceeded my expectations. Highly recommend purchasing from Agape

Service
Value

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From the business

“Agape” means “Love” and Agape Diamonds embraces the sentiment of love by creating beautiful jewelry with conflict-free Simulated Diamonds, Synthetic Diamonds, Lab Diamonds, and Natural Diamonds that are ethically sourced. Our jewelry represents our love for humanity and respect for the environment by providing quality and value at an affordable price point. In addition to the Agape Simulated Diamond, we offer Lab-Grown Diamonds (Lab Diamonds) as well as ethically sourced Earth-Mined Diamonds (Natural Diamonds).

Agape Diamonds began as a small family company and is now a second-generation business that has grown to include a team of in-house designers, master bench jewelers, and customer service associates with over 70 years of combined experience. We take pride in designing and manufacturing designer jewelry that our customers can feel good about wearing.

We have years of experience in online shopping support and our friendly and qualified jewelers and customer service experts are ready to help you on a personal one-to-one basis to ensure an excellent experience and easy access to the information you need about buying the perfect diamond ring. Please see the Agape's Testimonials Page to read real-life reviews from our shoppers.

Our Mission
Our goal at Agape Diamonds is to offer unique and beautiful designer jewelry at an affordable price point. We also know that without our customers, we would not have a business. Offering outstanding customer service and ensuring an excellent experience for each customer are our highest priorities, and we strive to make every experience memorable and ensure satisfaction with the final product. If you are looking to design your own personal one-of-a-kind engagement ring, our customer service and jewelry personnel are fully trained to help you with all your questions and/or concerns about our gemologist-approved synthetic diamonds as well as the custom design process. If you're new to buying jewelry, we can help you take the next step in purchasing a diamond engagement ring for your fiancé.

Help Agape Embrace the Sentiment of "Love" Today!

Company Representative

Thumbnail of user jemela1
Jemel A.
Typically does not respond to reviews

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4.7
9,056 reviews
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